Return and Refund Policy

1. Conditions of application

In accordance with the terms and conditions set forth in this “Return and Refund Policy” and forming part of the terms of service, MIDATEK guarantees the interests of the customer by allowing the submission of product return requests and/or refunds. The applicable conditions guarantee implemented by the company, at the request of the client, to assist the client in resolving conflicts that may arise during the transaction. The company and the customer can contact each other to agree on the dispute resolution.

2. Return conditions
The customer contacts and agrees to the return and refund requests in the following cases: The customer has paid but has not received the product, or has not received all the ordered products, or received the product as counterfeit or counterfeit;
The product is defective or damaged in transit before it is delivered to the customer.
Delivering the wrong product to the buyer (e.g., wrong size, wrong color, etc.);
The product received by the customer is significantly different from the information provided in the product description;
The company has made an agreement and agreed to let the customer return the goods.

3. How to cancel the application and refund period:

Customers can contact the company to return goods in the form ofCall the hotline numbers to notify the order code and cancel the order.

Or cancel the order through other channels of MIDATEK such as: Fanpage, Zalo…

Or proceed to cancel the order with forwarding partners.

4. Refund Period

+ For applications that have not received goods and send requests for cancellation of applications

For cash payments within 24 hours

For payment methods, transfer will be refunded within 7 working days.

+ For orders where customers do not receive refunds to shipping units

After the goods fee has been paid through the bank, after the company receives the returned goods from the forwarder from the date of receipt of the goods 7 days later, it will proceed to contact the customer and refund the money through the bank account provided by the customer.

For COD orders, customers actively refuse to receive goods with the shipping unit.

OBLIGATIONS OF SELLERS AND CUSTOMERS EVERY TIME THEY TRADE
Obligations of the seller:

Advise and fully guide all information related to the product for customers to understand and use.

Goods delivered to the Buyer must be on time, quantity and quality agreed upon after the Buyer has fully paid the Seller.

Solve questions and difficulties during the use of the product.

Provide documents and papers related to the Buyer’s payment to the Seller such as invoices, vouchers, receipts, etc.

Buyer’s Obligations:

Strictly comply with the regulations and procedures related to the service prescribed by the Seller in advance.

Fully pay the Seller the amount according to the order enclosed with invoices and documents as prescribed (if any).

Support and provide complete and accurate information to the Seller related to the transactions so that the two parties can work in the most convenient and fastest way